Refund Policy

Grounds for Compensation

We guarantee a refund of the amount paid (in full or in part) upon the occurrence of the following circumstances:

  • Discrepancy with the stated program: If the actual content or quality of the course materials differs significantly from the information presented on the site at the time of purchase.
  • Service failures: In the event of critical errors on the Vector-Shift platform that make the learning process impossible and are not eliminated by our technical team within a reasonable time.
  • Cancellation within 14 days: If you change your mind about taking the course within two weeks after payment, provided that you have not started actively studying the content (see the "Restrictions" clause).

How to Submit a Refund Request

To process a refund, you must complete the following steps:

  1. Write an appeal to our official email address: [email protected].
  2. In the "Subject" field, indicate: "Refund Request".
  3. In the text of the message, be sure to indicate your full name, contact email (specified during registration), and the name of the purchased product.
  4. Detail the reason for refusing the service, referring to the relevant points of the refund rules.
  5. After receiving the application, our specialists will review it and send you a response with further instructions.

Payment Procedure and Terms

In case of a positive decision on your application, the transfer of funds will be carried out within 7–14 business days. The refund is made strictly to the same details (bank card or account) from which the payment was made. Please note that the speed of crediting money to the account depends on your bank's regulations.

When a Refund is Impossible

We are forced to refuse a refund in the following cases:

  • More than 14 calendar days have passed since the payment was made.
  • Course progress exceeds 50% (materials have been viewed or downloaded), regardless of the purchase period.
  • Problems with access to training are caused by technical malfunctions on the user's side (poor internet, outdated software, or device problems).
  • The rules of the User Agreement of the platform were violated.

Update of Terms

The Vector-Shift administration has the right to make amendments to this Refund Policy. The new version of the document comes into force from the moment of publication on the site. By continuing to use our services, you confirm your agreement with the current terms.

Contact Us

If you have any questions regarding financial transactions or training conditions, contact our support: [email protected]